Last updated: June 2025

At Envision Security, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Who we are

Envision Security is a locally owned and operated security company providing installation and maintenance of CCTV, alarms, intercoms, and access control systems across Sydney, Central Coast, Newcastle, and surrounding areas.

2. What personal information we collect

We may collect the following personal information when you interact with our website, complete forms, or contact us directly:

• Full name

• Phone number

• Email address

• Suburb or address

• Details about your security needs

• Any other information you choose to provide

We may also collect information automatically through cookies and analytics tools such as Google Analytics and Meta Pixel (Facebook), including:

• IP address

• Device and browser type

• Website usage data

• Pages visited and time spent on site

3. How we collect your information

We collect your information when you:

• Fill out a quote or contact form

• Call, email or message us directly

• Interact with our online ads or social media

• Visit and browse our website

4. Why we collect your information

We collect your information to:

• Respond to your enquiries or quote requests

• Deliver and manage our services

• Provide relevant updates, news, and offers

• Improve our website, ads and user experience

• Meet legal or regulatory obligations

5. How we store and protect your information

Your information is stored securely using trusted third-party platforms and protected by reasonable administrative, technical, and physical safeguards to prevent misuse, loss or unauthorised access.

We retain your data only as long as necessary for our business purposes or legal requirements.

6. Disclosure of personal information

We do not sell or rent your personal information. We may share it with trusted third parties, such as:

• Service providers and contractors who assist in delivering our services

• Advertising platforms like Google and Meta (Facebook) for marketing purposes

• Legal or regulatory authorities when required by law

7. Marketing and communications

By submitting your contact details, you may receive service-related or promotional messages. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Cookies and third-party tracking

Our website uses cookies and similar tracking technologies to improve your experience and deliver relevant ads. You can control or disable cookies via your browser settings.

We use tools such as:

• Google Analytics

• Google Ads

• Meta (Facebook/Instagram) Ads

These tools may collect anonymous traffic data and help us tailor our marketing.

9. Accessing or updating your personal information

You can request access to, or correction of, the personal information we hold about you by contacting us. We will respond to your request within a reasonable timeframe.

10. How to contact us

If you have any questions about this Privacy Policy or wish to make a privacy-related request or complaint, please contact:

Envision Security
Email: info@envisionsecurity.com.au
Phone: 0420 428 118
NSW Master Security Licence: 000107139